Privacy Policy i1cinta

1. Introduction

This Privacy Policy is an agreement between you ("Member" or "User") and i1cinta as the platform operator. It describes the types of information we collect, how it is used, who it may be shared with and what your rights are in relation to that information.

By registering an account or using any service on i1cinta.org, you acknowledge that you have read, understood and agreed to the provisions of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy may be updated from time to time. Any material changes will be communicated to members via email or a notice within the platform. Continued use of the platform after such notice is considered acceptance of the changes.

2. Information We Collect

In operating this online betting platform, i1cinta collects several categories of information from members. This collection is necessary to ensure a safe, legitimate and quality service can be provided to you.

Information you provide directly:

• Registration Information — full name, email address, mobile number, date of birth and details of the bank account or e-wallet you use for transactions.
• Identity Verification Documents — a copy of your identity card (MyKad) or passport, and other documents required for the KYC (Know Your Customer) process in accordance with licensing requirements.
• Financial Information — deposit records, withdrawals, account balance and transaction history related to i1cinta services.
• Support Communications — the content of live chat conversations, emails or any correspondence with our customer service team.

Information collected automatically:

• Device and Network Data — IP address, browser type, operating system, device type and general location information.
• Platform Usage Data — login records, games played, session duration, betting patterns and account settings preferences.
• Cookies and Tracking Technologies — i1cinta uses cookies and similar technologies to improve the user experience, remember your preferences and analyse platform usage patterns in aggregate.

3. Purpose of Using Information

The personal information we collect is used solely for the following purposes. i1cinta will not use your data for any other purpose without first obtaining your consent.

• Account Management — processing registrations, verifying member identities, managing passwords and enabling secure login to the platform.
• Transaction Processing — verifying deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and ensuring accurate financial records.
• Regulatory Compliance — meeting KYC, AML (Anti-Money Laundering) and the international licensing conditions held by i1cinta.
• Fraud Prevention — detecting and investigating suspicious activity, bonus abuse or any attempts to manipulate the system.
• Service Improvement — analysing aggregated usage data to improve platform performance, enhance the user interface and introduce new features.
• Service Communications — sending important notices about your account, terms updates, security alerts and, with your consent, information about current promotions.
• Customer Support — helping to resolve complaints, enquiries and technical issues you report to our 24/7 support team.

4. Sharing and Disclosure of Information

i1cinta understands that member trust is the foundation of our relationship. We do not disclose your personal information except in the following circumstances, and only to the extent required for the relevant purpose:

• Third-Party Service Providers — partners who assist us in running operations such as payment processing, identity verification and game providers. All such third parties are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.
• Legal Requirements — when required by law, court order or direction from a competent authority. In such situations, we will comply with the applicable legal requirements.
• Protection of Public Interests — in emergency cases involving a threat to public safety, prevention of serious crime or protection of the rights of other individuals.
• Corporate Transactions — in the context of a merger, acquisition or business restructuring, where the new recipient will be bound by equivalent privacy obligations.

In all cases of data sharing, i1cinta will take reasonable steps to ensure your information is protected and used only for legitimate purposes.

5. Data Security and Storage

i1cinta invests in robust security infrastructure to protect member data from unauthorised access, loss, damage or disclosure. The technical and organisational measures we apply include:

• Data encryption during transmission using up-to-date HTTPS/TLS protocols.
• Member passwords are stored in hashed form using an appropriate algorithm — we cannot read your password directly.
• Continuous system monitoring by the security team to detect threats or intrusion attempts.
• Tiered access controls ensuring that only staff who need the data to carry out their duties can access it.
• Regular security audits by independent parties to assess the effectiveness of existing protections.

Although we take all reasonable steps, no data transmission over the internet or electronic storage method is completely secure. You are also responsible for keeping your password and account login details confidential.

Members' personal data is kept for as long as your account is active or as long as it is needed to fulfil the purposes stated in this policy, including applicable legal and licensing requirements.

6. Cookie Policy

Cookies are small text files stored on your device when you browse a website. i1cinta.org uses cookies to improve the user experience and ensure the platform functions correctly.

Types of cookies we use:

• Strictly Necessary Cookies — required for the basic functions of the platform, such as maintaining your login session and remembering your language preferences. Without these cookies, the platform will not function correctly.
• Performance Cookies — collect information about how you use the platform anonymously to help us improve our services.
• Functional Cookies — remember the choices you make, such as your username, region, and display settings, to provide a more personalised experience.

You can manage or delete cookies through your browser settings. However, blocking strictly necessary cookies may affect the platform's functionality and your login experience.

7. Your Rights as a Member

As an i1cinta member, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via live chat or email.

• Right of Access — you have the right to request a copy of the personal information we hold about you.
• Right to Rectification — if you find that the information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Restriction of Processing — in certain circumstances, you may request that we limit how we use your data while an investigation or review is in progress.
• Right to Object — you have the right to object to the processing of your data for certain purposes, including direct marketing.
• Right to Erasure — where permitted by law, you may request the deletion of your personal information. However, some data may need to be retained to meet legal or licensing requirements.

i1cinta will process requests relating to these rights within a reasonable time. We may require identity verification before processing any request to ensure the security of your account.

8. Third-Party Links and Platforms

The i1cinta platform may contain references to third-party services such as payment providers. When you use those third-party services, you will be subject to their own privacy policies. i1cinta is not responsible for the privacy practices of any third party.

We encourage you to read the privacy policy of each platform or service you use outside the i1cinta environment. Your relationship with payment providers such as Touch 'n Go or DuitNow services is subject to their respective terms and privacy policies.

9. Cross-Border Data Transfers

As a platform operating under an international licence, data we collect may be stored or processed on servers located outside Malaysia. In such cases, i1cinta ensures that all cross-border data transfers are carried out with adequate safeguards, including binding data protection agreements with the parties involved.

We continually work to ensure that data protection standards equal to or higher than our licensing requirements are upheld, regardless of where the data is processed.

10. How to Contact Us

If you have any enquiries, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the i1cinta support team through the following channels:

• Live Chat — available 24/7 within the i1cinta.org platform, handled in Malay and English.
• Email — send your enquiry to [email protected]. We will endeavour to reply within a reasonable time.

We welcome your feedback and are committed to addressing every privacy-related enquiry seriously and with respect for your interests as a member of our platform.